• Biozyme Pharmacy
  • We diagnose, the doctor treats, God heals

Customer Service

Customer Service

At Biozyme Pharmacy, we understand that healthcare is more than just medicine. It is about trust, compassion, and genuine care for every individual who walks through our doors. Our guiding philosophy — “We diagnose, the doctor treats, God heals” — reflects our belief that healing is a journey that involves people, science, and faith working together. With this in mind, we have built our customer service around compassion, professionalism, and integrity.

A Service Philosophy Rooted in Care

We believe that good customer service is not an added feature, but the very foundation of effective healthcare. From the moment you enter our pharmacy, our dedicated staff are committed to making you feel welcomed, valued, and cared for. Every customer is unique, and so we go beyond the transaction of dispensing medication. We take the time to understand your health needs, explain your options clearly, and provide the kind of support that empowers you to make informed decisions about your wellbeing.

Our Promise to you

At Biozyme Pharmacy, we promise to always serve you with kindness, professionalism, and empathy. We believe that every customer deserves to be treated not just as a patient, but as a valued partner in health. We exist to support doctors in the healing process and to provide individuals and families with the tools and care they need to live healthier, happier lives. While we provide diagnosis and treatment support, we never lose sight of the truth that ultimate healing comes from God. It is this belief that keeps our service grounded in humility, hope, and compassion. Every smile, every word of encouragement, and every act of service is offered with the recognition that medicine can treat, but faith brings wholeness.

Contact Info

We are based at Manzini, Total filling station Complex, opposite Nazarene RFM Hospital